The clinic had no per-clinician performance visibility. Follow-up rates, HEP assignment, DNA patterns, and utilisation were invisible at the individual level.
The clinic was running on instinct - not data. Management conversations were based on impressions rather than evidence, and underperformance went undetected.
One clinician's follow-up rate was 1.90 - well below the clinic target of 2.9. Without per-clinician tracking, a gap that size stayed invisible.
A gap only becomes coachable once it is measured.
StrydeOS Intelligence was deployed to surface clinician-level KPIs from the clinic's existing PMS appointment data. Weekly dashboards tracked follow-up rate, HEP compliance, utilisation, and DNA rate per clinician.
Data was reviewed in weekly team check-ins to support targeted coaching - not blame.
For the first time, each clinician's follow-up rate, HEP compliance, utilisation, and DNA rate were tracked weekly and side by side. Gaps that had been invisible - to management and to the clinicians themselves - became specific, reviewable numbers.
No league tables, no blame. Just the operational metrics that move revenue and patient outcomes, in front of the people who can act on them.
Book a free 20-minute Clinical Performance Audit. We'll review your follow-up rate, HEP compliance, utilisation, and DNA rate against benchmarks.