Case Study — Notting Hill Physio Clinic

The Problem

The clinic had no per-clinician performance visibility. Follow-up rates, HEP assignment, DNA patterns, and utilisation were invisible at the individual level.

The clinic was running on instinct — not data. Management conversations were based on impressions rather than evidence, and underperformance went undetected.

Key finding:

One clinician's follow-up rate was 1.90 — well below the clinic target of 2.9.

Without per-clinician tracking, this gap was invisible to clinic management.

The Intervention

StrydeOS Intelligence was deployed to surface clinician-level KPIs from the clinic's existing PMS appointment data. Weekly dashboards tracked follow-up rate, HEP compliance, utilisation, and DNA rate per clinician.

Data was reviewed in weekly team check-ins to support targeted coaching — not blame.

Results — 6-Week Clinician Trajectory

Follow-up Rate

Before: 1.90

2.50

HEP Compliance

Before: 82%

91%

DNA Rate

Before: 12%

Utilisation

Before: 80%

88%

Projected Revenue Impact

~£14,000/yr

Additional follow-up revenue across 2 clinicians at £75/session

Projection based on observed trajectory improvement × session rate. Not a guarantee.

What Changed

Clinician coaching

Weekly data reviews replaced annual subjective appraisals. Specific, evidence-based conversations.

Accountability without blame

Clinicians could see their own metrics and self-correct before management stepped in.

Operational confidence

Clinic owner gained visibility into which clinicians were converting IAs into full courses.

See what your clinic is missing.

Book a free 30-minute Clinical Performance Audit. We'll review your follow-up rate, HEP compliance, utilisation, and DNA rate against benchmarks.

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Our Pilot Clinic Reduced VA Costs by £470/Month and Improved Follow-Up Rate by 32%

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