What is your clinic losing every month?
Not a calculator with the answer already in it. This sheet starts empty. Every count comes out of your own systems, every assumption is yours, and it will not show you a figure until you have said where a count came from. Fifteen minutes with your call log and your diary is all it takes.
Recurring leak
counted monthlyMissed inbound calls
not countedTake the count off your phone provider’s log, not off memory. Owners reliably guess this one low, which is the reason it stays unfixed.
Appointments that never rebooked
not countedCancellations never refilled, courses that stopped short, patients discharged by drift rather than decision. One count, from a report rather than a hunch.
What a fix actually recovers
Never all of it. Some calls land at 2am, some are suppliers, and some people ring back within the hour or book elsewhere before anyone could have answered. Set the share you would honestly recover, then stay under it.
Not included in the total
Held out on purpose. A one-off cash pile is not a monthly loss, and hours are not money until they are sold or stopped. Folding either into the headline is how a figure gets pulled apart in the room.
Cash already earned, sitting still
not countedFrom your aged debtors report. The loss is the share that eventually gets written off, not the whole balance.
Hours going into chasing it
not countedShown so you can see it, kept out of the total so the total survives scrutiny.
Your summary
Yours to keep either way. It shows the arithmetic, names every source you gave, and concedes the limits before anyone else has to raise them. Bring it to the call, or send it over first so we are both looking at the same sheet.